CUSTOMER SERVICE

Buying Online From Lotus Maternity

As your Lotus Maternity wear is made to order, there is a possibility of a slight interim period from checkout to receiving your goods.

Our local, UK manufacturers work hard to create our exclusive designs and each beautiful garment with time, precision and care. Although we will endeavour to post your item as soon as possible, you may have to wait a few days for the love and care needed for its production.

We would therefore ask you to please be patient as you are soon to become the proud owner of our award-winning, exclusive range…

Besides… “good things come to those who wait.”

Delivery Rates For Mainland UK

  • Royal mail 1st class signed for service. Postage and packaging- £5.05
  • Royal mail 2nd class signed for service. Postage and packaging- £4.55
  • Royal mail 1st class standard. Postage and packaging- £4.05
  • Royal mail 2nd class standard. Postage and packaging- £3.55

If your order is however, over £50, you will qualify for free standard UK delivery.

Getting your goods to you swiftly and safely is of utmost importance to us. So for added security and peace of mind, we recommend that your order be signed for.

International Orders

We welcome orders from around the world.

If you are wanting to purchase our goods from outside of the UK, please contact sales@lotusmaternity.co.uk for delivery charges to be arranged.

*Please be aware that Lotus Maternity reserves the right not to be held liable for loss of the goods once they have been released to Royal Mail.

Refunds will be processed within approximately 7-10 business working days after the product is received back and verified.

Original shipping charges are non-refundable.

As our products are all designed with mothers in mind, at Lotus Maternity we like to make life that little bit easier by offering free returns with a no quibble guarantee. We always strive to offer not only the highest quality garments but also high quality service too!

Should you need to return your product, please notify us at sales@lotusmaternity.co.uk or call us on 07722921660 and we will send you a pre-paid returns bag.

The returns bag will already have our address provided for your convenience. Only until we confirm receipt of your item and are able to inspect the item, so that it meets our return and/or exchange criteria, can we issue a refund.

We are not responsible for lost or damaged returned packages. Therefore, for your security we urge you to obtain proof of postage, which can be issued free of charge from your local Post Office for you to keep.

It may also be useful to take note of the reference number in case you need to telephone.

Exchanges will be processed within 7-10 business working days of our warehouse receiving your item.

Return Timescale

Our returns window is 14 days from when you receive your item but we do accept returns for up to 28 days if you notify us of your intention to return the item within the initial 14 days.

We are more than happy to exchange your garment for a different size. However the item must be unused and returned in its original condition complete with all tags and labels.

*Please be aware that the chiffon outer tops are all one size.

Unworn Returns

All unworn garments must be free of damage, any signs of wear including creases, stretching, stains or any other visible signs of usage. Merchandise for return must be also be unwashed and free from any lotions, oils and makeup.

Please contact us on sales@lotusmaternity.co.uk to notify us of your intention to return/ exchange and to obtain our returns bag.

Only one discount can be redeemed per order per person, multiple vouchers per order are not permitted.

Discount is not redeemed against the delivery charges.

Lotus Maternity has the right to remove this offer at anytime.

Postnatal Plan Gift Cards

Postnatal Plan gift cards can be returned in exchange for a full refund, when returned within the return period. Our returns window is 14 days from when the buyer receives the gift card, but we do accept returns for up to 28 days if the buyer notifies us of their intention to return the item within the initial 14 days. Our gift cards are non-refundable after this period.

Any original shipping charges are non-refundable.

We can only grant a refund to the original buyer of the gift card, not to the person gifted it.

All gift cards must be returned in their original condition, free of writing, creases, or any other visible signs of usage.

Please contact us on sales@lotusmaternity.co.uk to notify us of your intention to return.

Valuing Your Privacy

This privacy policy sets out how Lotus Maternity uses and protects any information that you give Lotus Maternity when you use this website.

Lotus Maternity is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Lotus Maternity may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

This policy is effective from 15/5/18.

What we collect

We may collect the following information:

  • Name
  • Contact information including email address
  • Demographic information such as postcode, preferences and interests
  • Other information relevant to customer surveys and/or offers

 

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone or mail. We may use the information to customise the website according to your interests.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. Whilst Lotus Maternity take appropriate technical and organisational measures to safeguard the personal information that you provide, no transmission over the Internet can ever be guaranteed secure.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
  • If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at enquiries@lotusmaternity.co.uk

 

We only store information that is necessary. We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen. Please not that we currently do not share your personal data with any third parties.

You may request details of personal information which we hold about you under the General Data Protection Regulations 2018.

If you would like a copy of the information held on you please email enquiries@lotusmaternity.co.uk.   We have an obligation as a company to send you these details within one month, free of charge.

In accordance with the GDPR you will also be asked to double opt in when signing up to our mailing list, which includes you signing up and also confirming your subscription again via email.

We also appreciate that you are able to withdraw your consent at any time and are able to withdraw easily from our mailing list at any time.

If you believe that any information we are holding on you is incorrect or incomplete, please email us as soon as possible, at the above address.

We will promptly correct any information found to be incorrect.

Similarly as an individual you have the right to request for your information to be erased at any time.

The right is not absolute and only applies in certain circumstances (please refer to the appropriate data protection legislation or consult the ICO for details.)

In accordance with the GDPR we will review our data regularly and securely delete any that is no longer required.

What Are Cookies

As is common practice with almost all professional websites this site uses cookies, which are tiny files that are downloaded to your computer, to improve your experience. This page describes what information they gather, how we use it and why we sometimes need to store these cookies. We will also share how you can prevent these cookies from being stored however, this may downgrade or ‘break’ certain elements of the site’s functionality.

How We Use Cookies

We use cookies for a variety of reasons detailed below. Unfortunately in most cases there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to this site. It is recommended that you leave on all cookies if you are not sure whether you need them or not in case they are used to provide a service that you use.

Disabling Cookies

You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of the site. Therefore it is recommended that you do not disable cookies.

The Cookies We Set

If you create an account with us then we will use cookies for the management of the signup process and general administration. These cookies will usually be deleted when you log out however, in some cases they may remain afterwards to remember your site preferences when logged out.

We use cookies when you are logged in so that we can remember this fact. This prevents you from having to log in every single time you visit a new page. These cookies are typically removed or cleared when you log out to ensure that you can only access restricted features and areas when logged in.

This site offers newsletter or email subscription services and cookies may be used to remember if you are already registered and whether to show certain notifications which might only be valid to subscribed/unsubscribed users.

This site offers e-commerce or payment facilities and some cookies are essential to ensure that your order is remembered between pages so that we can process it properly.

When you submit data through a form such as those found on contact pages or comment forms, cookies may be set to remember your user details for future correspondence.

In order to provide you with a great experience on this site, we provide the functionality to set your preferences for how this site runs when you use it. In order to remember your preferences, we need to set cookies so that this information can be called whenever you interact with a page that is affected by your preferences.

Third Party Cookies

In some special cases we also use cookies provided by trusted third parties. The following section details which third party cookies you might encounter through this site.

This site uses Google Analytics which is one of the most widespread and trusted analytics solution on the web for helping us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content.

For more information on Google Analytics cookies, see the official Google Analytics page.

More Information

Hopefully that has clarified things for you and as was previously mentioned, if there is something that you aren’t sure whether you need or not, it’s usually safer to leave cookies enabled in case it does interact with one of the features you use on our site. However, if you are still looking for more information then you can contact us on sales@lotusmaternity.co.uk

Shopping Codes

From time to time Lotus Maternity will release discount codes via email or other marketing channels. These codes will allow a discount to be applied to your order at lotusmaternity.co.uk as specified on the relevant email or marketing communication. To apply the code please enter it where specified during the check-out process. The discount will then be applied to your order.

Please note;

  • Codes are only valid on full-priced items and cannot be used on sale or promotional items.
  • Only one promotion per order per person, multiple orders are not permitted.
  • Discount is not redeemed against the delivery charges.
  • All orders are subject to availability.
  • Cannot be used in conjunction with any other promotion.
  • We reserve the right to retract these offers at any time.

Codes are valid for a limited period of time as specified in the relevant email or marketing communication, they cannot be used outside of that time period.  Specific offer terms and conditions are provided with each code – for specific information relevant to that code, please refer to the email or marketing communication on which it is featured.

Promotions #mylittlelotus

Introducing our way of celebrating your little one, complemented by a free gift for you: #mylittlelotus

So many gorgeous babies love using our super soft bamboo blankets – be sure to share your photos with #mylittlelotus so we can say a huge THANK YOU for supporting our small yet fabulous business, by gifting you a FREE embroidery upgrade from initials + date of birth to either first name + date of birth, or baby’s weight + date of birth, creating a treasured and unique keepsake for the next edition to the family, or a luxurious gift for a loved one, you’ll be sure to delight!

We will send an email confirming which embroidery upgrade you would like following your purchase of a bamboo baby blanket.

Postnatal Plan Gift Cards

Postnatal Plan gift cards can be returned in exchange for a full refund, when returned within the return period. Our returns window is 14 days from when the buyer receives the gift card, but we do accept returns for up to 28 days if the buyer notifies us of their intention to return the item within the initial 14 days. Our gift cards are non-refundable after this period.

  • Any original shipping charges are non-refundable.
  • We can only grant a refund to the original buyer of the gift card, not to the person gifted it.
  • All gift cards must be returned in their original condition, free of writing, creases, or any other visible signs of usage.
  • Please contact us on sales@lotusmaternity.co.uk to notify us of your intention to return.